Frequently Asked Questions

 

 

 


 

What is a broker?
An Insurance Broker is someone who acts as your representative, not as an Insurance Company. We can advise you on exactly what types of insurance you require and discuss the level of covers you need. We search for the best product/company to meet your needs.

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What is Insurance Premium tax?
This is a 6% tax levied by the Government on all general insurance, which the exception of Travel Insurance where it rises to the standard VAT rate of 20%. IPT is not reclaimable and intermediaries do not receive commission on it.

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Do you remind us at renewal?
Yes, our standard practise is to issue renewals in advance of the renewal date and we will automatically check the market with our panel of insurers to offer you our most competitive quotations.

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How can I pay for my Insurance?
You can call in to our office, pay over the phone or by post and we accept cash, cheques, debit or credit cards or we can arrange a Finance agreement if you wish to spread the cost of your policy over 10 monthly instalments.

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Is there a charge for paying on my credit or debit card?
There is no charge for paying on either card.

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Do I need to tell you of any non-motoring convictions I have?
Yes, you must tell us of any non-motoring convictions as your insurers will need to know this information.

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I have a change of circumstance since I last paid my premium.

Do I need to let you know?
You must let us know of a change of circumstances, for example if you change your name, car, address, occupation. We must also be advised at renewal if you have had any accidents, claims, convictions, endorsements or have any prosecutions pending during the past 12 months.

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Will I get a refund if I cancel my policy before the renewal date?
It all depends on how much cover you have had and how close to the renewal date you are and the cancellation terms and charges by your specific Insurer.  If a claim has been made during the policy period, then no refund will be given.

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My property is now unoccupied. Do I need to tell you?
Yes, you must inform as soon as your property becomes unoccupied or there is a change in circumstances.

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I saw a cheaper quote for my insurance policy on the Internet.

Why is this?
Internet Brokers and Comparison sites display very attractive headline quotes. Beware of extras and surcharges that will only become visible once you have entered all your details. Also be aware of the level of cover you receive, cheaper insurance policies often do not provide the cover you want.

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Does it reduce my premium if I take a higher excess?
It can do depending on the insurers. We can advise you of the various discount levels and recommend the best solution. BEWARE of internet sites offering different levels of excess as sometimes they only mention the voluntary excess and expect you to look at the small print to find out the standard excess. The voluntary excess is in addition to the standard and often applies to other sections of your policy.

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